About the role
Car rental agents work at companies that offer car rentals to individuals and businesses. They handle bookings, contracts, and ensure that customers get the right car for their needs. Often no specific education is required, but experience in service professions and knowledge about cars is meritorious.Responsibilities
Car rental agents are responsible for registering new rental agreements, managing keys, and ensuring that the cars are clean and in good condition. They also conduct inspections of the car's condition upon return and handle any damages. Customer service and the sale of additional services such as insurance and extra equipment are an important part of the job.Skills and tools
Car rental agents need good knowledge in customer service and sales, as well as the ability to handle booking systems and payment solutions. Knowledge about car care and basic mechanics can be necessary. They must be organized, have good communication skills, and be able to handle stressful situations. Common competencies demanded by employers are hyresavtal, redovisning and sales.