About the role
Service clerks often work within public administration or private service companies and assist with customer service and administration. They usually have a background in administration or service, sometimes through a high school education or a shorter vocational training. Service clerks are often the first face outward and play an important role in the customer experience.Responsibilities
Service clerks are responsible for receiving, handling, and responding to customer inquiries via phone, email, or in-person meetings. They provide information and guidance, manage bookings and cases, and maintain customer records. Ensuring a high level of service and efficient case management are central parts of their work.Skills and tools
Service clerks need good communication skills, both orally and in writing, as well as the ability to use various administrative systems and databases. They should be service-oriented, have good problem-solving abilities, and be able to handle stressful situations. Knowledge in customer management systems and basic IT competence are also important. Common competencies demanded by employers are kundtjänst, svenskt medborgarskap and logistik.