About the role
Quality managers are responsible for ensuring and improving the quality of products and processes within an organization. They often have a background in engineering, quality management, or another relevant college education. Their role is strategic and often involves leadership over a team of quality specialists.Responsibilities
Quality managers develop and implement quality management systems and policies. They monitor and evaluate the organization's processes and products to ensure standards and regulations are complied with. They also lead internal audits and are responsible for handling customer complaints related to quality.Skills and tools
Quality managers must have a good knowledge of quality management tools such as ISO standards and Six Sigma. They need strong analytical skills to interpret data and improve processes. Leadership ability and communication skills are also central to successfully lead and engage their teams. Common competencies demanded by employers are personalansvar, ständiga förbättringar/lean and kvalitetssäkring.