About the role
Receptionists at car workshops are often the first people that customers come into contact with. They have a service-oriented role and act as the link between the customer and the workshop technicians. Relevant education might be in automotive or service technology, but much is learned on the job.Responsibilities
Receptionists are responsible for receiving customers, scheduling service and repair cases, as well as providing price information. They ensure that work orders are correctly filled out and communicate the customer's needs to the technicians. After the work is completed, they inform the customer and handle invoicing and payment.Skills and tools
Receptionists need good knowledge in customer service and administration. They often use computer systems for bookings and invoicing and have a basic understanding of cars and repairs. Important qualities include communication skills, organizational ability, and the ability to handle stress. Common competencies demanded by employers are vårdavdelning/mottagning, kalkylering and customer relationship management/crm.