About the role
Store cash managers play a key role in retail and are responsible for the work of the cashier staff. They ensure that the checkout processes run smoothly and efficiently and that customer service is of high quality. Often, they have undergone internal training or courses in leadership and customer service.Responsibilities
Store cash managers supervise the work of the cashier staff, schedule shifts, and handle daily cash routines. They are responsible for ensuring that the cash systems are functioning correctly and that the cashier staff follows all procedures. They also handle complaints and are responsible for resolving any issues that arise at the checkout.Skills and tools
Store cash managers must have good leadership qualities, be service-oriented, and have the ability to handle stressful situations. They often use cash registers, card terminals, and other payment solutions. Knowledge in conflict management and the ability to train staff are also important skills. Common competencies demanded by employers are sales, most kommunikationsprotokoll and personalansvar.