About the role
Inside sales representatives work with sales within a company and handle customer contacts via telephone or digital channels. They are often employed in the B2B sector and may have a background in sales, marketing, or similar areas. Educational paths can vary from high school sales programs to college studies in business administration or marketing.Responsibilities
The responsibilities of an inside sales representative include maintaining and developing relationships with existing customers as well as identifying and processing new potential customers. They are responsible for carrying out the sales process from first contact to conclusion, including writing quotes and follow-up. Achieving set sales targets and contributing to the team's results is central to their work.Skills and tools
Inside sales representatives must have good communication and negotiation skills as well as the ability to build relationships. They use CRM systems for customer management, and various tools for communication and presentation. Knowledge in sales techniques and customer service is important, as well as the ability to work goal-oriented and structured. Common competencies demanded by employers are telefonförsäljning, sales and uppsökande försäljning.