About the role
Waiters and waitresses at cafes and pastry shops are the public face of the serving profession and work to serve food and beverages to guests. They are often employed in smaller operations where personal contact with the customer is important. Education can vary from practical experience to vocational training in hotel and restaurant management.Responsibilities
Their responsibilities include taking orders, serving food and beverages, and handling payments. They ensure that guests feel welcome and that the serving area is clean and tidy. Being able to handle multiple tasks simultaneously and provide good service even during stressful periods is central to their work.Skills and tools
Skills required include good communication abilities, a sense of service, and the ability to work in a team. Tools used are cash registers, serving trays, and sometimes espresso machines. Knowledge in food handling and hygiene are also important aspects of the profession. Common competencies demanded by employers are café, kassavana and smörgåsar.