About the role
Claims handlers work with managing and investigating customer complaints and claims. They are often employed in retail, manufacturing, or the service sector. Educational background can vary, but they often have studied areas such as customer service, sales, or law.Responsibilities
Claims handlers are responsible for receiving, registering, and processing claims. They communicate with customers and internal departments to resolve issues. Documenting cases and ensuring customer satisfaction is a central part of their work.Skills and tools
Claims handlers need good communication skills and the ability to handle conflicts. They often use case management systems and CRM tools. Empathy, patience, and a problem-solving attitude are important qualities in the profession. Common competencies demanded by employers are kundtjänst, logistik and sap applikationsplattform.