About the role
The reception manager holds a leading position within hotel or corporate receptions and is responsible for overseeing the daily operations of the reception. They often have a background in the hotel or tourism industry and may have undergone education in hotel and restaurant management. The reception manager is the public face of the business and plays a key role in the guests' experience.Responsibilities
The reception manager leads and trains the reception staff, ensures a high level of service, and handles customer complaints. They are responsible for scheduling, budgeting, and reporting to higher management. Maintaining an efficient and welcoming reception environment is central to their work.Skills and tools
The reception manager must have excellent communication and leadership skills as well as the ability to handle stressful situations. They often use booking systems, office software, and CRM systems. Organizational ability, problem-solving, and customer service are critical competencies for the role. Common competencies demanded by employers are personalansvar, hotsoft hotellbokningssystem and opera hotellbokningssystem.