About the role
Alarm operators often work at alarm centers where they receive and handle incoming alarms. They are trained to quickly assess situations and take appropriate actions. The training can include courses in safety, communication, and first aid.Responsibilities
Alarm operators monitor and respond to incoming alarms from security systems. They communicate with police, emergency services, and customers to coordinate responses. Documentation and reporting of events are an important part of their duties.Skills and tools
Alarm operators must have good communication skills and be able to handle stressful situations. They use computer systems for monitoring and communication equipment. Knowledge in crisis and conflict management are key skills in the profession. Common competencies demanded by employers are svenskt medborgarskap, kundtjänst and övervakning.