About the role
Insurance case workers at the Social Insurance Agency work with processing and making decisions about various types of social insurance cases. They often have a background in social or behavioral sciences and have undergone internal training at the Social Insurance Agency. Their work is important to ensure that individuals receive the correct compensation and support.Responsibilities
Insurance case workers are responsible for reviewing applications, assessing entitlement to benefits, and communicating decisions. They interpret and apply laws and regulations within the social insurance field and have contact with insured individuals, employers, and healthcare providers. Providing service and information to the public is also a central part of their work.Skills and tools
Insurance case workers must have a good ability to analyze information and make well-founded decisions. They use case management computer systems and need to have a good command of Swedish, both spoken and written. Empathy, accuracy, and the ability to handle complex regulations are important qualities. Common competencies demanded by employers are statsvetenskap, beteendevetenskap and kundtjänst.