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Educational programs Customer success manager / CSM
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Riket
Where can you get educated to become a Customer success manager/CSM?
No data availableThere is currently no information available for any educational programs for Customer success manager/CSM.
What does a Customer success manager/CSM do?
About the role
Customer success managers are key individuals in customer relations and satisfaction. They often work at technology companies and play an important role in ensuring that customers achieve their goals with the product or service. Educational backgrounds can vary, but they often have studied business administration, marketing, or similar fields.Responsibilities
Customer success managers are responsible for building and maintaining long-term customer relationships. They identify customer needs, provide advice on product usage and strategies to maximize customer value. They also work proactively to prevent problems and ensure customer satisfaction.Skills and tools
Customer success managers must have excellent communication skills, both orally and in writing. They use CRM systems like Salesforce, data analysis tools, and have the ability to interpret customer data. Empathy, project management, and customer service are central skills in their work. Common competencies demanded by employers are kundtjänst, budgetansvar and customer relationship management/crm.Programs in Sweden
No relevant programs found