About the role
Telephone interviewers often work for market research companies or call centers and conduct surveys over the phone. They collect data and opinions from individuals for statistical analysis or customer satisfaction measurements. Educationally, no specific higher education is usually required, but good communication skills are essential.Responsibilities
Telephone interviewers are responsible for conducting interviews in a professional manner, recording responses accurately, and maintaining good call quality. They must follow a given question guide and ensure that all information is correct and confidential. Achieving quotas for the number of interviews conducted can also be part of their responsibilities.Skills and tools
Telephone interviewers need excellent communication and listening skills as well as the ability to quickly record information. They often use computer-based systems to log responses and manage call lists. Patience, politeness, and a neutral attitude are important qualities in this profession. Common competencies demanded by employers are kundtjänst, marknadsundersökningar/resultatanalys and marknadsföring/marknadskommunikation.