About the role
Station hosts work at train stations and other public transport hubs to facilitate travelers' journeys. They assist with information, ticket sales, and ensure that the station's facilities are in good condition. Often, they have undergone internal training with the employer or courses in customer service.Responsibilities
Station hosts are responsible for providing service and information to travelers, handling ticket sales, and monitoring safety at the station. They assist during traffic disruptions and ensure that the information at the station is current and correct. Keeping the station clean and welcoming is also part of their responsibilities.Skills and tools
Station hosts need good communication skills and the ability to handle customer service tools such as ticket machines and information systems. They should be resilient to stress and have the ability to handle unexpected situations. Knowledge in first aid and fire safety is often necessary for the role.