About the role
SOS operators are central to society's crisis management and work at emergency response centers to receive emergency calls. They often undergo specific training in alarm and rescue services and have knowledge in crisis communication. Their work is crucial for quickly directing the right help to people in need.Responsibilities
SOS operators are responsible for receiving and handling incoming emergency calls in an efficient and professional manner. They assess situations, prioritize cases, and forward calls to the appropriate rescue service. Maintaining a calm and supportive communication with the caller is an important part of their work.Skills and tools
SOS operators must have good communication skills, quick decision-making, and the ability to handle stress. They use advanced communication systems and databases to log calls and coordinate responses. Empathy and the ability to handle critical situations are central attributes. Common competencies demanded by employers are utredningsvana, svenskt medborgarskap and kundtjänst.