About the role
ITIL process managers are specialists in IT Service Management who use the ITIL framework to improve IT services. They often undergo ITIL certifications to understand and apply its principles and processes. Their role is to ensure that IT services are delivered efficiently and in line with business needs.Responsibilities
ITIL process managers monitor and control IT service processes to ensure they comply with ITIL standards. They identify areas for improvement, report performance, and ensure that the processes support business objectives. They are also responsible for managing changes and risks within IT services.Skills and tools
ITIL process managers need a deep understanding of the ITIL framework and experience in process improvement. They use process management and IT Service Management tools, such as ServiceNow or BMC Remedy. Communication and project management skills are also important for the role. Common competencies demanded by employers are förändringsledning, scrum systemutvecklingsmetod and jira systemutvecklingsverktyg.