About the role
Travel company branch managers are responsible for the daily operations of a travel agency or a travel company's office. They often have a background in tourism or the hotel and restaurant industry, with relevant college education or vocational training. Their role is to ensure a high level of service and that sales targets are met.Responsibilities
Travel company branch managers oversee bookings, customer service, and staff management. They are responsible for budgeting, marketing, and creating profitable customer relationships. Developing and implementing strategies to increase sales and customer satisfaction is a central part of their work.Skills and tools
Travel company branch managers must have strong leadership skills, knowledge of the travel industry, and the ability to analyze sales data. They often use CRM systems, booking systems, and other digital tools to streamline their work. Communication and organizational skills are also important qualities.