About the role
Ombudsmen are representatives who act on behalf of individuals or groups to investigate and resolve various types of problems. They can be employed by government agencies, trade unions, or other organizations. Often, a legal or social science education is required to work as an ombudsman.Responsibilities
Ombudsmen handle complaints, manage cases, and work to protect the rights of individuals or groups. They investigate reports of misconduct and can mediate in conflicts. Informing and advising those seeking help is also an important part of their work.Skills and tools
Ombudsmen must have a good knowledge of legislation, administrative law, and conflict resolution. They often use tools such as case management databases and communication platforms. Empathy, judgment, and the ability to communicate clearly are key skills. Common competencies demanded by employers are arbetsrätt, arbetsgivarorganisation and arbetsrättsliga frågor.