About the role
Hotel hosts are the face of the hotel and are responsible for ensuring that guests have a pleasant stay. They often have a hotel or tourism education and are well-versed in the standards and service of the hotel industry. Hotel hosts work at the reception but may also have overall responsibility for the hotel's operations.Responsibilities
Hotel hosts handle check-in and check-out, guest service, and daily administration. They ensure that guests' needs and wishes are met and manage bookings and any complaints. Coordinating with housekeeping, the restaurant, and other departments is an important part of their work.Skills and tools
Hotel hosts must have good knowledge in customer service, communication, and problem-solving. They use booking systems, handle payments, and may also need basic knowledge in finance. Flexibility, organizational ability, and a friendly demeanor are key qualities. Common competencies demanded by employers are most kommunikationsprotokoll, hotellstädning and performance.