About the role
Helpdesk technicians are IT specialists who provide technical support and assistance to users experiencing problems with their hardware or software. They may have a background in IT support, network engineering, or a similar education. Their work is often first-line support and requires good knowledge of IT and customer service.Responsibilities
Helpdesk technicians are responsible for receiving, recording, and resolving technical problems reported by users. They provide instructions and guidance via phone, email, or remote control. Documenting solutions and managing cases in a support system is an important part of their job.Skills and tools
Helpdesk technicians need good knowledge of operating systems such as Windows and MacOS, as well as various types of office software and communication tools. They use case management systems and remote control software. Strong communication skills and patience are essential in this role. Common competencies demanded by employers are active directory programmeringsverktyg, windows operativsystem and windows server operativsystem.