About the role
Front office staff are often the first face of a company and work at the reception or customer service. They are responsible for making a good first impression and for handling customer contacts. Educational background can vary, but often a good sense of service and knowledge in customer service are required.Responsibilities
Front office staff handle incoming calls and visits, schedule appointments, and manage basic administrative tasks. They are responsible for providing information and assistance to customers and visitors. Maintaining order in the reception area and ensuring that all necessary equipment is available is also part of their work.Skills and tools
Front office staff must have good communication skills, be service-oriented, and have the ability to handle multiple tasks at the same time. They often use switchboards, computers with customer management systems, and other office tools. Knowledge in basic IT and the ability to quickly learn new systems are important. Common competencies demanded by employers are kundtjänst, hyresavtal and backoffice.