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Educational programs Arbetsledare, kundservice / Gruppledare, kundservice
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Where can you get educated to become a Arbetsledare, kundservice/Gruppledare, kundservice?
No data availableThere is currently no information available for any educational programs for Arbetsledare, kundservice/Gruppledare, kundservice.
What does a Arbetsledare, kundservice/Gruppledare, kundservice do?
About the role
Supervisors in customer service play a key role in leading and organizing customer service teams. They often have a background in service professions and may have supplemented with leadership training or project management courses. Their work is crucial for maintaining a high level of service and customer satisfaction.Responsibilities
Supervisors in customer service are responsible for scheduling work, coaching employees, and ensuring that the team meets its goals. They handle customer complaints at a higher level and ensure that customer service processes are followed. They are also responsible for reporting and monitoring the team's performance.Skills and tools
Supervisors in customer service must have good leadership skills, be good at communication and conflict management. They often use CRM systems and other customer management tools. The ability to motivate and develop staff is central, as is the ability to analyze data to improve service processes.Programs in Sweden
No relevant programs found