About the role
Switchboard operators handle incoming and outgoing calls in an organization's telephone exchange. They are often the first point of contact for customers and visitors and require good customer service skills. Educationally, a high school diploma may be sufficient, but experience in customer service is meritorious.Responsibilities
Switchboard operators are responsible for connecting calls to the right people or departments. They provide information and answer questions from callers. Keeping the switchboard functions organized and daily updating of contact lists are also part of their duties.Skills and tools
Switchboard operators need good communication skills and the ability to handle switchboard systems. They should be resilient to stress and have the ability to multitask. Knowledge in customer service and basic IT skills are important for efficiently navigating various communication systems. Common competencies demanded by employers are kundtjänst, coaching/coachning and telefonväxelvana.