About the role
Travel agents work with selling and booking trips for private individuals and companies. They often have a background in tourism, either through university education or vocational college education in tourism and travel. Travel agents must stay updated on destinations, travel arrangements, and current travel regulations.Responsibilities
Travel agents are responsible for tailoring travel solutions based on the customer's wishes and budget. They handle bookings of flights, hotels, and other travel components, as well as provide advice on destinations and travel insurances. Customer service and subsequent follow-up are an important part of their job duties.Skills and tools
Travel agents must have good knowledge of geography and an understanding of different cultures. They use booking systems like Amadeus or Sabre and are skilled in customer service and sales. Communication skills and the ability to create good customer relationships are central to the profession. Common competencies demanded by employers are marknadsföring/pr, marknadsföring/marknadskommunikation and amadeus resebokningssystem.