About the role
Train onboard managers play a central role in train traffic and are responsible for passenger safety and service onboard. They often have undergone specific training within the railway industry and may have a background as train hosts. Their work requires good customer service skills and an understanding of the train operator's safety and service procedures.Responsibilities
Train onboard managers monitor and ensure a safe and comfortable journey for passengers. They handle ticket checks, provide information about the trip, and ensure that safety regulations are followed. When necessary, they act in case of accidents or other unforeseen events and are the public face of the train operator.Skills and tools
Train onboard managers must have excellent customer service ability, be resilient to stress, and have good problem-solving skills. They use communication tools, ticketing systems, and safety equipment. Knowledge in first aid and fire safety are also important tools in their work.