About the role
Night receptionists work during the nighttime at hotels and other lodging facilities and are responsible for guests' check-in and check-out. They are often alone at the reception and must be able to handle a variety of different tasks. Educationally, they may have completed hotel and tourism programs or similar training.Responsibilities
Night receptionists manage bookings, operate the telephone exchange, and provide customer service during the night hours. They are responsible for resolving any issues that may arise and ensure that guests feel secure. They also perform administrative tasks and ensure that the lobby is welcoming.Skills and tools
Night receptionists must have good customer service skills and the ability to work independently. They use booking systems, handle payments, and have basic knowledge of security. Stress management and problem-solving are important skills in this role. Common competencies demanded by employers are opera hotellbokningssystem, hotsoft hotellbokningssystem and opera.