About the role
Debt collection agents work with managing unpaid debts and ensure that claims are settled. They are often employed by debt collection agencies or in credit departments within banks and other financial institutions. The educational path can vary, but knowledge in law, economics, or administration is common.Responsibilities
Debt collection agents are responsible for contacting debtors, negotiating payment plans, and overseeing that agreed payments are carried out. They must also document all communication and transactions and, if necessary, initiate legal actions. Maintaining good relationships with both clients and debtors is an important part of the job.Skills and tools
Debt collection agents need to have a good understanding of credit law and debt restructuring. They often use specialized debt collection systems and databases to manage cases. The ability to communicate effectively, negotiate, and handle conflicts are central skills in the profession. Common competencies demanded by employers are kundtjänst, skinn/textilier and svea styr- och utvecklingsmodell.