About the role
A hotel concierge is a service professional within the hotel industry who is responsible for assisting guests with various matters. They are often one of the first people that guests meet and contribute to the first impression of the hotel. Educationally, they may have attended a hotel and tourism program at high school or an equivalent vocational training.Responsibilities
The responsibilities of a hotel concierge include assisting guests with luggage, conveying messages, and performing simple errands. They are also responsible for providing information about the hotel's services and local attractions. Maintaining order in the lobby and public areas is also part of their duties.Skills and tools
Hotel concierges need good physical ability to handle luggage and to be standing for long periods. They must have excellent customer service and communication skills. Knowledge of multiple languages and the ability to handle stressful situations are valuable qualities in this profession. Common competencies demanded by employers are fastighetsskötsel, fastighetsdrift and brandlarm.