About the role
Hotel receptionists are often the first face for guests at a hotel and play a central role in the guests' experience. They handle check-in and check-out, provide information and service, and manage bookings. Educational paths can include hotel and tourism programs at vocational colleges or similar courses.Responsibilities
Hotel receptionists are responsible for welcoming guests, managing reservations, and ensuring that check-in and check-out processes run smoothly. They answer guests' questions, handle complaints, and provide information about the hotel's services and local attractions. Handling payments and basic administrative tasks are also part of their responsibilities.Skills and tools
Hotel receptionists need good communication and customer service skills as well as the ability to handle stressful situations. They use booking systems, switchboards, and often basic office software. Flexibility, problem-solving ability, and a positive attitude are important qualities in the profession. Common competencies demanded by employers are opera hotellbokningssystem, hotsoft hotellbokningssystem and opera.