About the role
Insurance adjusters work with reviewing and administering insurance cases at insurance companies. They often have a background in insurance, finance, or law, and many have undergone industry-specific training. Their role is central to ensuring fair and correct handling of insurance claims.Responsibilities
Insurance adjusters are responsible for assessing and deciding on matters of insurance compensation. They investigate the circumstances surrounding a damage or a claim and communicate with policyholders and other parties. Maintaining a high level of service and complying with laws and regulations is an important part of their work.Skills and tools
Insurance adjusters must have a thorough knowledge of insurance terms and relevant legislation. They use IT systems for case management and need to be meticulous and analytical. Good communication skills are essential for explaining decisions and managing customer relationships. Common competencies demanded by employers are kundtjänst, backoffice and statsvetenskap.