About the role
Field claims adjusters work to investigate and assess damages, often within the insurance industry. They visit sites of damage, interview involved parties, and gather necessary information to determine the cause and extent of the damage. Educationally, they may have a background in law, economics, or engineering.Responsibilities
Field claims adjusters are responsible for conducting on-site damage inspections and documenting their findings. They assess the size of the damage and liability, and prepare the basis for compensation decisions. Their work also involves negotiating and communicating with policyholders and other concerned parties.Skills and tools
Field claims adjusters need good knowledge of claims adjustment and insurance terms. They use tools for documentation and damage assessment, as well as IT systems for case management. Strong communication skills and the ability to analyze information are central to the profession.